Shipping
& Returns
Free shipping on every order. 30-day money-back guarantee. No hassle, no hoops.
Shipping Details
Orders placed before 2PM EST ship the same business day.
USPS Priority Mail or UPS Ground. Free on all orders.
Available at checkout. UPS 2-Day or USPS Express.
Tracking number sent via email as soon as your order ships.
Unmarked outer packaging. No Kratapillar branding on exterior.
We currently ship to all 50 states where kratom is legal.
Returns & Guarantee
30-Day Money-Back Guarantee
If you're not satisfied with your order for any reason within 30 days of delivery, we'll refund you in full. No return required. No questions asked.
Simply email us at support@kratapillar.com with your order number.
Damaged Orders
If your order arrives damaged, contact us within 72 hours with a photo. We'll ship a replacement at no charge — no return required.
Wrong Item Received
If we made a fulfillment error, we'll send the correct item immediately and let you keep the incorrect one.
Lost Packages
If your tracking shows delivered but you haven't received your package, contact us within 7 days. We'll investigate and resolve it.
Refused Delivery / Returned Packages
If a package is returned to us due to an address error on your part, reshipping fees may apply. Contact us to arrange reshipment.
Restricted States & Locations
We do not ship to Alabama, Arkansas, Indiana, Rhode Island, Vermont, or Wisconsin, where kratom is prohibited by state law. We also do not ship to Sarasota County (FL), San Diego (CA), or other localities with local bans. It is your responsibility to verify the legal status of kratom in your jurisdiction.